If you want to contact us about your coil head issue, please read this policy first. The policy below is linked on all of our coil replacement pages.
If you have clicked to this page from our contact us page, or been sent this page via a link, you have a coil head issue, I am sorry about that and wish you the best but we can not warranty coil heads. This is clearly mentioned on each coil replacement products webpage. If you have an issue not covered below, feel free to return to the contact page and let us know.
Getting poor performing or non working coils is just terrible! We know this but we have valid reasons for our coil policies.
You may have noticed that most vendors have a very restrictive return policy on Coil heads or any replacable coil and you might think this is odd or unfair. Our replacement policy is replacements on coil heads for verifyable DOA only (see below for details) We do not cover leaking, airflow issues or general life of a coil head.
There are two main reason for this policy.
1. The unknown.
We do not know what battery, mod or other device you are putting these items on (telling us does not solve this problem). Unregulated PV's, High end mods, Subohms, bad batteries, the wrong device, incompatibility, shorts in connectors, poor threading, deeper wells, different types of liquids all can cause a coil head to malfunction, the coil to pop, burn out or otherwise not funtion properly.
In addition, the user can be using an improper voltage or even a high ratio of VG in your liquids which causes some devices not to wick fast enough, burning out the coil faster than it should, thick liquids do not wick as well as thinner liquids. Lower ohms creates a higher heat stress on the coil and a warmer vape (including "burning" taste) Lower ohms on a high voltage device can kill a coil quickly. Battery issues can also cause problems as well as shorting of the coil and things of that nature.
These are not the only causes and having previous coil packs work is not an indication that a particular coil pack is bad.
Because we cannot be sure of what the user is doing with their items or what has happened we cannot offer warranties on coils.
If you received a bad coil(s) and it's not your setup then purchasing a new pack will rectify the situation. It's certainly a bummer that some coils did not give you the value you wanted but our manufacturers put out generally solid items and the chances of it happening again (if it's not your setup) are low.
2. Habitual replacement.
Aside from the reasons above, there is also the potential for us to then be liable for every small inconsistency you may report. If we replace your coil pack today because they didn't last a long as the last pack, you will ask us to replace your coil pack next week and so on. So in every instance where you might have had an issue, you might ask us to replace them. If we were to have an open coil replacement policy you can imagine how this could quickly spiral out of control. We would then be in the business of selling one coil pack and replacing them indefinately.
If you feel our policy is not fair, there is a soultion, do not buy them here. We are upfront about this policy, it is linked in each coil description. Most vendors have this same policy.
If you receive more than one poorly performing coil and it continues to happen on multiple coils packs the problem is more likley something in your setup rather than the coils.
Bad coils do happen.
We know this and it's unfortunate, we wish all coils were perfect but they are not, some will not perform the same, some will not last as long but it is exceeding rare for anyone to get more than one "bad" coil in a pack, we try to keep the coil prices as low as we can to make up for this potential manufacturing issue. You should know upfront that bad coils are part of the process, we have a very open policy on devices but not coils.
Common reasons coils go bad or fail to perform:
1. High voltages:
I myself have popped several coils on various devices when I started at 6 volts instead of 3.5 for example. High voltages on a coil that cannot handle the heat can and will "pop", in this instance you may assume the coil is "DOA" or "bad", a popped coil is not DOA or bad, it just indicates that the coil could not handle the power being delievred (in most cases)
2. Chain Vaping:
You can burn/clog a coil out by chain vaping, these coils are not meant to be fired continuously all day long with no break, doing so can significantly shorten the life of a coil inside a clearomizer etc.
A higher VG or sugars content in your liquid will make it less viscous and the wick will not saturate quickly enough to envelope the coil and atomize the liquid, when this happens the heat builds up and the wicks can burn. Once a wick burns the performance of your coil is severely degraded. The type of liquid also matters, higher "sugar" content liquid and high heat will cause carmelization on the wick which has the same affect as burning a wick, if there is build up on the coil and wick it will not saturate.
Leaky coils are usually caused by oring or attachment issues. Check your coil oring, make sure the coil is attached finger tight. Also check to make sure this is not happening on just one particular battery or device as sometimes inconsistancies of attachment can push a coil up breaking the oring seal, causing a leak. Try loosening your tank/clearo a bit and see if it continues. Leaking can also be cause by very thin liquids or removing the so called "flavor-wick". There is a lot of misinformation out there on "flavor" wicks. the second wick many coils heads have on top of the coil is not for flavor, it it there to facilitate wicking the liquid to the coil. Removing this can cause flooding and poor performance of the coil. Do not remove (or add) any wicks from your coil head.
For Kanger Protank coils in particular there has been a recent uptick in reports of the coils not producing airflow. Kanger recently changed their oring materials to combat an earlier issue with coil firing on some popular mods. In some instances and on some devices this new material can bunch up a bit when too tight on a mod/device causing a slight blockage. If this happens to you, loosen the device slightly and it should perform better. If it does not consider an adapter or a tank air flow controller. This is not a defect and can not be fixed with another pack of coils, unfortunately this is how it is now designed and affects a small number of users. Kanger is now only producing this oring for all of their coils, another pack will yeild the same results, in other words, we are all stuck with this new material. (please note: this issue seems to have been resolved in 2014)
When do we replace coils?
Note: We cannot replace or compensate you for a coil claim via email.
If you receive a coil pack and you feel they are ALL DOA (Dead On Arrival, no firing at all) we will replace them if they test as DOA.
The entire pack must come back, this is to prevent saved old coils or coils from another vendor being sent in.
A coil is considered DOA if it doesn't fire, and only coils that do not fire are considered DOA. If it fired once and stopped that is not DOA. We'll help you, but it must come back to be tested. (we will not replace any single coils but if you have multiples you can send them back)
We will check to make sure the coils are not popped, used or have build up on the coils. We can tell if the coil has been fired as it leaves a clear and easily identifyable signature. If it is truly DOA we will credit you for it. We will not warranty a coil that "lasted a day" or "worked for two hours" or "lasted less than the last time" and we will not credit good coils that test and fire here, if you send back working coils, you will not receive them back or credit towards any others. We are not crooks, we will be completely above board on testing, we are not here to cheat you. So please be absolutely certian your DOA is actually a non firing coil before sending or you will waste extra cost shipping them to us.
Sending them back may not be cost effective for you but it's an option. Sending them back is not a guaranty that they will be replaced, we take returns seriously, we will check them.
However, as with all items to be returned, you must notify us immediately. Not a week later or a month later, if you have purchased a high number of them and put them in a drawer or on a shelf for later usage you will have voided any DOA warranty on the item.
This entire policy may seem unfair, and on the surface, it is, just a bit, but the alternative is not offering them to you at all.
As the industry has progressed the failure rate on any coil head, Cartomizer, Atomizer or Clearomizer is extremely low, if it works out of the box, it's a working unit, if it stops 2 hours later, more often than not it is something in your setup causing the issue. This isn't always the case and if you run into this on more than one occasion, please contact me and we can discuss what might be happening but they are not warrantied.
Please note: We purchase only genuine coils fom the original manufacturers, we do not buy knockoffs.
I am not here to send you poorly functioning items so do not assume this policy means I will not help you or bend it slightly on occasion. If you are a long time customer and have purchased the same thing over and over and run into an issue, contact me. If you have purchased once or twice and expect a replacement on a coil, then I am sorry, I cannot replace the item.